All Systems Operational
Cloud MDM Portal Operational
Cloud MDM Login Operational
Cloud MDM Device Enrollment Operational
Cloud MDM Help Operational
Cloud MDM API Operational
Account API Operational
Apns API Operational
Application API Operational
Command API Operational
Device API Operational
Notification API Operational
Policy API Operational
Appliance Service ? Operational
Appliance Mobile Notifications ? Operational
ITNinja Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - We have updated production with a fix for the issue. Systems should be running normally now, and apps should automatically be returned to the affected iPads no later than the next inventory run.
Apr 1, 14:49 EDT
Update - We have temporarily suspended the portion of the application that applies policies to devices while we investigate an issue with apps being removed from iPad devices. We have identified the issue and are working on a fix. We will turn this back on once the fix has been successfully applied.
Apr 1, 13:24 EDT
Investigating - Our automated systems are having trouble reaching our servers. We're currently investigating the possible connectivity issues and will make more information available soon.
Apr 1, 13:16 EDT
Resolved - This incident has been resolved.
Apr 1, 14:48 EDT
Update - We have updated production with a fix for the issue. Systems should be running normally now, and apps should automatically be returned to the affected iPads no later than the next inventory run.
Apr 1, 14:48 EDT
Update - We have temporarily suspended the portion of the application that applies policies to devices while we investigate an issue with apps being removed from iPad devices. We have identified the issue and are working on a fix. We will turn this back on once the fix has been successfully applied.
Apr 1, 13:24 EDT
Investigating - Our automated systems are having trouble reaching our servers. We're currently investigating the possible connectivity issues and will make more information available soon.
Apr 1, 13:16 EDT
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 16:00 EDT
Scheduled - KACE Cloud MDM will be undergoing system maintenance starting March 31, 2020 from 4pm EDT to 6pm EDT. We will post a notice here when the upgrade starts and when it is completed.

This upgrade includes the following major features:
1. Support for Apple TV devices
2. Support for Apple Managed Options (similar to Android Options).
Mar 23, 11:36 EDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.