KACE Cloud - Possible Connectivity Issue

Incident Report for KACE

Resolved

This incident has been resolved.
Posted Apr 01, 2020 - 14:48 EDT

Update

We have updated production with a fix for the issue. Systems should be running normally now, and apps should automatically be returned to the affected iPads no later than the next inventory run.
Posted Apr 01, 2020 - 14:48 EDT

Update

We have temporarily suspended the portion of the application that applies policies to devices while we investigate an issue with apps being removed from iPad devices. We have identified the issue and are working on a fix. We will turn this back on once the fix has been successfully applied.
Posted Apr 01, 2020 - 13:24 EDT

Investigating

Our automated systems are having trouble reaching our servers. We're currently investigating the possible connectivity issues and will make more information available soon.
Posted Apr 01, 2020 - 13:16 EDT
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